Privacy Policy – MultiPhysX Consulting – MPX

(Last Updated: january 2026)

1. Introduction

MultiPhysX Consulting – MPX (hereinafter “we” or “the Company“) is committed to protecting the privacy and personal data of its customers, partners, and visitors to the site https://www.multiphysx.com. This policy explains how we collect, use, share, and protect your personal data.

2. Data Collected

We collect the following data:

  • Identification data: Last name, first name, email address, phone number, postal address (for deliveries or invoices).
  • Professional data: Company name, industry, consulting or product needs.
  • Technical data: IP address, browser type, pages visited on our site (via cookies, with your consent).
  • Contact data: Email exchanges, contact form submissions, or phone calls.

3. Purpose of Collection

Your data is used for:

  • Executing our contracts: Delivery of products, provision of consulting services, billing.
  • Improving our services: Analysis of customer needs, feedback on our services.
  • Communicating with you: Responding to your requests, sending quotes, invoices, or commercial information (with your consent).
  • Complying with our legal obligations: Accounting, tax declarations.

4. Legal Basis for Processing

  • Performance of a contract (Art. 6.1.b GDPR): For orders, quotes, or services.
  • Consent (Art. 6.1.a GDPR): For newsletters or non-essential cookies.
  • Legal obligation (Art. 6.1.c GDPR): Retention of invoices for 10 years.

Data Hosting: Our services are hosted by GoDaddy, a provider based in Europe. GoDaddy acts as a processor under the GDPR and is committed to protecting your personal data in accordance with applicable regulations. The data collected via our site is stored on secure servers.

To ensure the security of your information, GoDaddy implements technical and organizational measures, including:

  • Data encryption (SSL/TLS).
  • Protection against unauthorized access.
  • Compliance with international standards (e.g., ISO 27001).

In accordance with the GDPR, GoDaddy has signed a Data Processing Agreement (DPA) with our company, ensuring that your data is processed in compliance with legal requirements. For more information, consult GoDaddy’s privacy policy.

5. Data Sharing

Your data is never sold to third parties. It may be shared with:

  • Service providers: Web hosts, under confidentiality agreements.
  • Legal authorities: In case of legal obligation (e.g., judicial request).

6. Data Retention Period

  • Customer data: 5 years from the end of the business relationship (for legal or commercial obligations).
  • Prospect data: 3 years from the last contact.
  • Payment data: Deleted after payment validation (unless legally required to retain).
  • Cookies: Maximum of 13 months (see our cookies policy).

7. Data Security

We implement technical and organizational measures to protect your data:

  • Encryption: HTTPS protocol on our site, encryption of sensitive emails.
  • Restricted access: Only authorized employees have access to your data.
  • Backups: Data stored on secure servers (hosted in the EU).

8. Your Rights

Under the GDPR, you have the following rights:

  • Right of access: Request a copy of your data.
  • Right to rectification: Correct inaccurate data.
  • Right to erasure: Delete your data (subject to legal obligations).
  • Right to restriction: Limit the processing of your data.
  • Right to data portability: Retrieve your data in a structured format.
  • Right to object: Object to the processing of your data (e.g., for marketing purposes).

To exercise these rights, contact us at: frederic.bonnin@multiphysx.com.

9. Cookies

Our site uses cookies for:

  • Technical operation (user session).
  • Audience analysis (Google Analytics, with IP anonymization).

You can manage your preferences via our consent banner or in your browser settings.

10. Policy Updates

This policy may be updated. We will inform you of significant changes by email or via a notification on our site.

11. Contact

For any questions:

12. Complaints

If you believe your rights are not being respected, you can file a complaint with the CNIL (www.cnil.fr).

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